Refund Policy

At Jessira Glow Studio, your satisfaction is our priority. We want all our guests to feel confident and supported when booking services with us. If you ever have concerns about your experience, we’re here to help resolve them promptly and fairly.

Eligibility for Refunds and Exchanges

• Refunds and exchanges are available for services or packages purchased directly from Jessira Glow Studio, provided that concerns are reported within 7 days of service or purchase.
• If you are not fully satisfied with the results of a treatment, please let our team know as soon as possible so we can address your concerns.
• Gift certificates and promotional packages are non-refundable but may be transferred to another individual upon request.

How to Request a Refund or Exchange

1. Contact us by email at info@jessiraglow.com or call +63 999 480 1484 within 7 days of your appointment or purchase date.
2. Provide your name, contact information, and details regarding your service or purchase.
3. Our team will review your request and respond within 48 hours to discuss the best solution, which may include a refund, a complimentary service adjustment, or an exchange.

Important Notes

• Refunds will be processed using the original payment method when possible. Please allow 3–7 business days for your refund to appear after approval.
• Jessira Glow Studio reserves the right to decline refund requests that fall outside our policy or show evidence of misuse.
• We believe in honest communication and are committed to ensuring you leave our studio feeling your best.

Contact Us

If you need assistance or have questions about our refund policy, please don’t hesitate to contact our team. We’re here to help you every step of the way!